Glossary

A

AuditLens

Application built for auditors to externally evaluate a company’s compliance program and assess it for adherence to a standard.

C

Compliance Program

A compliance program is a company's set of internal artifacts (controls, policies, systems, etc.) put into place in order to comply with laws, rules, and regulations or to uphold the business's reputation.

Control

A control is something you follow as a company, so that you mitigate a potential risk. In TrustCloud, control is the foundational building block of a company’s program.

D

Data Rooms

Securely Invite customers: By using the Data Rooms feature in TrustShare, sales and security teams now have full control over what documents get shared with each customer, by creating a data room for each customer, where specific documents that need

E

Evidence

Each piece of evidence provides proof that a company is adhering to its controls. Auditors (and sometimes customers) require a company to provide evidence, so that they can validate that the company is actually meeting the compliance obligations it claims.

G

General Data Protection Regulation (GDPR)

This is known to be the toughest privacy and security law. Approved in 2016, and enforced in May 2018 by the EU, it made the already strict European legal environment even more challenging for businesses. It imposes uniform data security

H

HIPAA Rules

There are four rules designed to keep PHI safe and secure, and to properly notify affected parties in case of a data breach: Privacy, Security, Breach Notification, and Omnibus.

I

ISO 27701

ISO 27701 is a management standard that was published in 2019 in response to the growing need for a global data privacy framework. ISO (the International Organization for Standardization) and the IEC (the International Electrotechnical Commission) developed ISO 27701 as

P

Policy

A policy is a document that describes the intention of the company.

Program

A compliance program is a company's set of internal artifacts (controls, policies, systems, etc.) put into place in order to comply with laws, rules, and regulations or to uphold the business's reputation.

R

Risk Management

Risk management is the process of identifying, assessing, and mitigating potential risks that could negatively impact an organization's objectives, goals, or projects. The objective of risk management is to minimize the likelihood and impact of risks by developing and implementing

S

Security Posture

An organization's security posture (or cybersecurity posture) is the collective security status of all software, hardware, services, networks, information, vendors and service providers. 

Security Questionnaire

Security questionnaires are lists of often complex and technical questions, usually compiled by IT teams, to determine a company's security and compliance posture.

SOC 2 Report

An audit report done by an objective, third-party firm that would be responsible for assessing your cybersecurity practices. All companies that hold customer information throughout their operation should consider scheduling and go through an audit. Depending on the maturity of

SOC 2 Type I Report

A SOC 2 Type I report examines the controls that govern an entity’s security and other applicable criteria at a point in time. This involves an auditor performing a walkthrough of your processes to understand and attest to the design

SOC 2 Type II Report

SOC 2 Type II reports assess the efficacy of an entity’s security and other applicable criteria since the last SOC 2 audit. Most SOC 2 reports are renewed annually. However, it is up to the company to decide to go

SOC Trust Services Criteria (TSC)

There are five Trust Service Criteria (TSC) or Trust Service Principles (TSP) within the SOC 2 framework. All organizations, independent of size, industry, or customer needs pursuing a SOC 2 have to include the Security Criteria. The others are optional

Subcontractor

A Subcontractor is an entity to whom a Business Associate delegates a function, activity, or service, other than in the capacity of a member of the workforce of the Business Associate. 

Subservice Organization

If a vendor’s controls, in combination with your organization’s controls, are necessary to achieve your service commitments and system requirements, to meet your SOC 1 objectives, or to fulfill applicable SOC 2 trust services criteria, then the vendor is classified

System

A piece of software, either built by the company or purchased from a third-party. All the cloud-based tools that employees use on a daily basis, typically qualify as systems. For example → Salesforce, Slack, JIRA, Miro, AWS S3, Gusto, etc.

T

TCCCF

The TCCCF is a set of comprehensive controls that were developed based on common requirements from various industry security and privacy frameworks such as NIST, ISO, SOC, and HITRUST.

Team (or “Account”)

A single customer’s instance of TrustCloud. “Team” roughly equates to a company, or an Organization Unit within a company.

Test

A test checks for a single requirement in a control. All controls contain one or more tests, each of which checks for a specific requirement of the control.

Third-Party Vendor

A third party vendor is a person or company that provides services for another company (or that company's customers).

Trust Assurance

Trust Assurance is a brand new approach. Trust Assurance is a crafted, consumer-grade user experience that demystifies compliance. It pairs machine learning with intuitive design to do most of the work for you; embedding accurate testability into every workflow to

Trust Champion

The person who helps their organization measure and meet its internal compliance obligations. Their actions support revenue-generating activities, protect their organization from legal and contractual liabilities, and enable the organization to confidently and transparently showcase an intentional, robust, and differentiated

TrustHQ

TrustHQ enables companies to engage their employees in meeting their trust obligations to the company. Employees can understand, and periodically attest to their obligations to the company - such as reading and acknowledging company policies, declaring their use of third-party

TrustOps

Application that enables continuous compliance automation. TrustOps empowers teams to manage their internal trust operations and achieve one or more security and privacy compliance standards such as SOC 2, HIPAA, ISO 27001, etc.

TrustRegister

Predictive intelligence to eliminate manual, unreliable processes and optimize your risk management program. TrustRegister helps you identify risks, streamline remediation, and assess business impact so you can maintain a proactive program - good riddance to that pesky spreadsheet

TrustShare

An automatically generated, interactive website that TrustCloud customers use as a single place for all trust communication with their prospects and customers. TrustShare confidently showcases your company’s security and compliance hygiene to help you bi-pass completing security questionnaires!

TrustShare Questionnaires

TrustShare feature that uses Machine Learning to auto-generate accurate answers to security questionnaires.

U

User

An individual who uses TrustCloud, identified with their email ID. A user may be part of a single team, or multiple teams. Most users belong to a single team.

V

Vendor

A company that builds and ships a system. For example, Microsoft is the vendor for systems like Azure AD, Confluence, Office 365 etc.

OR