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Master Services Agreement (MSA) Template

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What is this Template?

This template will help craft a basic Master Services AGreement. A Master service agreements (MSAs) are contracts designed to save time by laying out the basic terms that two businesses agree to abide by when working together. They don’t guarantee that the companies will do business, but they set the ground rules for how their business relationship will work if they do decide to contract with one another.

How to use it?

The Master Services Agreement (MSA) Template provides an outline on the basic tenets of working together. It has content around scope of services, compensation, data security and privacy requirements, liabilities, dispute resolution, intellectual property safeguards and termination processes. As you review this template make changes to customize it to suit your business environment as well as the engagement you are looking to pursue.

Value to the organization?

Having an MSA in place makes it simpler and easier for companies to negotiate the details of future transactions because the basic terms have already been agreed to. Additionally, using MSAs provide indemnification and allocates risk. Indemnification is a term that describes a method in which one company, or a party, safeguards the other party against some of the existing or any future losses. The party that agrees to reimburse any damages it or any other party has caused or may end up causing at some point in the future is called the indemnifying party. They provide the lawyers and take care of legal fees associated with the act of litigation. Risk Allocation refers to the practice of implementing comprehensive strategies in order to allocate risk.

What controls does it satisfy?

Completing this template will help satisfy the following control:

CUST-17 Master Services Agreement The company’s Master Services Agreement with its customers communicates the responsibilities of both parties relative to internal controls impacting Security, Availability, Processing Integrity and Confidentiality.

Please download the template here:

Master Services Agreement (MSA) Template (pdf)
Master Services Agreement (MSA) Template (docx)

Related Controls:

CUST-17 Master Services Agreement (MSA)

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