AUTH-8 Requesting and Approving access

What is this control about?

Access request management is the process of receiving, evaluating and either approving or denying user requests to interact with company resources. Controlling the request and approval of access to critical systems can help reduce risk and improve efficiency.  Managing access requests is best practice and mandatory.

It is best practice for this access request to have a legitimate reason (new hire, new role, job duties, new project, etc.) and to be approved by a legitimate employee (ideally a manager, or the admin of the system, or program being requested).

Available tools in the marketplace

The following listing is “crowdsourced” from our customer base or from external research. TrustCloud does not personally recommend any of the tools below, because we haven’t personally used them. 

Available templates

TrustCloud has a curated list of templates internally or externally sourced to help you get started. Click on the link for a downloadable version:

• N/A – no templates recommendation

Control implementation

Implement a formal and repeatable process to initiate access request for new hires including contractors and for current employees.

Ensure the process includes an approval flow and approval is captured.

What evidence do auditors look for?

Most auditors, at a minimum are looking for the below suggested action:

• Provide an example of a completed access request ticket, checklist or form that shows the initiation request
• Provide an example of a completed access request ticket, checklist, or form that shows the approval

Evidence example

From the suggested action above, an example is provided below.

1. Provide an example of a completed access request ticket, checklist or form that shows the initiation request.

TrustCloud example of an access request ticket