CUST-18 Terms of Use

What is this control about?

Terms of Use serves as a contract between the product or service provider and user and specifies the  rules, specifications, and requirements for the use of a product or service. 

Available tools in the marketplace

The following listing is “crowdsourced” from our customer base or from external research. TrustCloud does not personally recommend any of the tools below, because we haven’t personally used them. 

Available templates

TrustCloud has a curated list of templates internally or externally sourced to help you get started. Click on the link for a downloadable version:

• N/A – no templates recommendation

Control implementation

Work with legal counsel to draft and publish a terms of use or user agreement on the website

What evidence do auditors look for?

Most auditors, at a minimum are looking for the below suggested action:

• Provide the link to the terms of use or user agreement on the website

Evidence example

From the suggested action above, an example is provided below.

1. Provide the link to the terms of use or user agreement on the website.

AWS customer agreement