CUST-15 Documentation Site

What is this control about?

A documentation site is available from an organization’s website and is a collection of detailed information on the organization’s products and services. Detailed information can include but not limited to product documentation, features guidelines, a knowledge base, white paper research on industry knowledge, etc..

Available tools in the marketplace

Available templates

TrustCloud has a curated list of templates internally or externally sourced to help you get started. Click on the link for a downloadable version:

• Documentation site examples from Hero Theme

Control implementation

Document an overview and in depth review of your products and services offered

What evidence do auditors look for?

Most auditors, at a minimum are looking for the below suggested action:

• Provide link to your documentation site (i.e., website, or knowledge base center)

Evidence example

From the suggested action above, an example is provided below.

1. Provide a link to your documentation site (i.e., website, or knowledge base center).

Example demonstrates a central repository for knowledge and information on a company’s website.