Using the Support Portal

The “Using the Support Portal” article helps you understand TrustCloud’s support portal better.

How Do I Access the TrustCloud Customer Support Portal?

You can access the TrustCloud customer support portal by clicking on support.trustcloud.ai.

How Do I Create My Account?

1. Click on support.trustcloud.ai to see the following page.
   
2. Click on the “Sign in” link in the upper right hand corner of the page. A Sign in page is displayed.
   
3. Click on “Sign up”. The following page is displayed.
   
4. Enter your name and the email address that you will be using to manage your TrustCloud account as well as your TrustCloud Support Portal account. The two should be the same, or you won’t have an appropriate link between your TrustCloud program and the TrustCloud Customer Support Portal.
5. Once a new account is created, the following popup message is displayed.
   
6. Go to your email account that you used to create your TrustCloud Customer Support Portal account. You will receive an email from TrustCloud containing the following information.
   Welcome to TrustCloud. Please click the link below to create a password and sign-in.
   Create a password
   If you didn’t sign up to TrustCloud using this email address, you can safely ignore this email.
7. Click on the “Create a password” link. The following page is displayed.
   
8. Enter your password, and click on the “Set password” button to create your password. The following page is displayed, indicating that you have successfully created your account and are logged in.
   
9. You have successfully created your account, and you can now create a ticket by clicking on the “Submit a request” link.

You can navigate around the portal and get a feel for the functionality. As you begin creating tickets, you will be able to view them, update them, close them, etc. from this portal.